Obadiah's Policies

COMPANY POLICY
TERMS AND CONDITIONS

PRICES: Quoted prices on merchandise are valid for 7 days. Freight quotes are based on the warehouse they will ship from. We will always ship from the warehouse nearest to the customer's shipping address. If product availability changes before we receive payment for an order, the customer will be notified as to a delay in shipment until that warehouse has product availability again. If the product is available in another warehouse, the customer will be notified of a change in the freight cost. The customer may then choose immediate delivery and pay the increased freight cost. The customer may also choose to delay delivery until the closest warehouse is able to ship the product. Credit card payment and bank wire transfers guarantee the freight quote will not change if the order is placed the same day the quote is given.

ORDERS: Must be accompanied with payment in full.

MINIMUM ORDER: A $5.00 service charge will be added to any order under $50.

PAYMENT OPTIONS: Only U.S. Dollars are accepted. Certified Check, Money Order, or Personal Checks require a 2 week period to verify they have cleared before the order will be shipped. Bank wire transfers are accepted and the product can be shipped the following day, or as soon as it is available for shipment. Visa, Master Card, Discover and American Express are accepted. (With credit card payment the product will be shipped the following day, or as soon as it is available for shipment.

SHIPPING: Call for a freight quote. We can arrange shipments to residential addresses if it can be accessed by a freight truck. There is an additional charge for this service as well as an additional charge to insure that the truck has a lift gate on it. Check with a local business such as a lumber yard who has a hi-lo to see if they can receive the shipment for you. This saves on the freight cost. Residential delivery services are not necessarily responsible for taking items off their truck and bringing them into your home or garage. Some local delivery services may offer to do this for you at no charge, others may offer to do this for a fee, and others may not have the capability of off loading at all. Be prepared to deal with this when your shipment arrives or when you are called to schedule delivery.

INSPECTION OF MERCHANDISE: When you receive an item that is shipped to you, be sure to open the box or crate and inspect the merchandise thoroughly before accepting and signing for the delivery.
We cannot be held responsible for any costs incurred to replace damaged merchandise that has been accepted and signed for. If you discover upon inspection that the merchandise is damaged, make a notation on the bill of lading describing the damage. If the product is severely damaged and not repairable, simply refuse to accept the delivery and we will replace that item at no additional cost to you once it has been returned to us from the freight company. If you are unsure whether to accept the shipment, contact Obadiah's while the delivery company is still present.

DEFECTIVE MERCHANDISE: Defective merchandise is a product which you receive that was not damaged during shipment, but has a flaw or some feature that does not work properly. In the event that you discover a defect, you must contact Obadiah's to disclose the problem. Obadiah's will then determine if the problem can be corrected without the product being shipped back. If the defect cannot be corrected on site, a return goods authorization number will be issued to the customer and the item must be returned within 10 days. Merchandise will not be accepted by Obadiah's without a return goods authorization number. Obadiah's will arrange prepaid freight or accept a product freight collect if a return authorization number has been issued. At our option, Obadiah's will either service the product to repair it, replace the product with a new product of the same model, or issue a credit to the customer for another purchase.

Cancellation Fee:
A cancellation fee of 5% will be added to any order canceled after a credit card has been processed. Obadiah's retains the right to refuse to cancel an order once it has been placed. (See return policy)

RETURN POLICY: Obadiah's offers a 30 day return policy on most items. We will make every attempt to make sure that your purchase is well suited for your situation. If, however, you decide that you want to return the merchandise, you must first contact Obadiah's for a returned goods authorization number. The returned merchandise will be subject to our inspection. All merchandise must be shipped freight prepaid by the customer or it will not be accepted. It must be returned undamaged, unused and in the original packaging. If the returned merchandise meets all the qualifications, a credit will be issued for the amount of the purchase which can be applied to another purchase from Obadiah's.

RESTOCKING FEE: There is a 25% restocking fee on all returned merchandise. Returns must be authorized in advance by Obadiah's and the customer must ship the goods prepaid according to the above return policy.

LIABILITY: We will not be responsible for any damages due to shipping delays, product availability, acts of God or any other direct losses or associated losses caused. Obadiah's assumes no liability arising from the use, or mis-operation of any products purchased from us and at no time shall be responsible for any amount greater than the purchase price of said products.

TECHNICAL ASSISTANCE: We will always be glad to offer assistance to you, should the need arise. Simply call us during our business hours and a customer representative will be glad to assist you. For assistance, please call our toll free number and have the following information available for our technician:

1.Make and model
2.Serial number and date purchased
3.Type of fuel
4.How the unit is vented
5.Nature of the problem
6.By whom and how the problem was diagnosed.
7.Was unit professionally installed?

We will try to help you correct your problem to the best of our ability. Recommendations will be made based upon the information you provide. Please be as concise and accurate as possible.

For further questions regarding these policies, please call us toll free at:

1-800-968-8604

Email: Information Request

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